Privacy Policy

Information We Collect

Kizuna Coach collects information to provide personalized fitness coaching and track your wellness journey. We collect personal information you provide directly, fitness data from connected devices, and usage information from our platform.

Personal Information

When you create an account, we collect your name, email address, phone number, date of birth, fitness goals, health conditions, and payment information. This information helps us customize your experience and provide appropriate coaching.

Fitness and Health Data

We collect workout data, progress measurements, heart rate information, sleep patterns, and nutrition logs. This data is essential for tracking your progress and providing personalized recommendations.

Device and Usage Information

We automatically collect information about your device, IP address, browser type, and how you interact with our platform to improve our services and ensure security.

How We Use Your Information

Your information enables us to deliver personalized fitness coaching, track progress, and continuously improve our services while maintaining the highest standards of privacy protection.

Service Delivery

We use your information to create personalized workout plans, provide coaching feedback, track your progress, and deliver relevant content and recommendations.

Communication

We use your contact information to send important service updates, coaching messages, progress reports, and respond to your inquiries.

Platform Improvement

Aggregated and anonymized data helps us improve our algorithms, develop new features, and enhance the overall user experience.

Information Sharing and Disclosure

We do not sell your personal information. We only share your data in specific circumstances outlined below, always with appropriate safeguards in place.

With Your Coaches

Your assigned coaches have access to your fitness data, progress information, and communication history to provide personalized guidance and support.

Service Providers

We work with trusted third-party providers for payment processing, data analytics, and technical infrastructure. These providers are bound by strict confidentiality agreements.

Legal Requirements

We may disclose information when required by law, to protect our rights, or to ensure user safety and platform security.

Data Security Measures

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

We use industry-standard encryption, secure servers, regular security audits, and multi-factor authentication to protect your data.

Access Controls

Access to your personal information is restricted to authorized personnel who need it to provide services, and all access is logged and monitored.

Data Backup and Recovery

We maintain secure backups of your data and have disaster recovery procedures to ensure service continuity and data protection.

Third-Party Integrations

Our platform integrates with various fitness devices and applications to provide comprehensive health tracking. We carefully vet all integration partners.

Wearable Device Integration

When you connect fitness trackers or smartwatches, we receive data according to your device settings and the permissions you grant.

Health App Connections

Integration with health apps allows for comprehensive wellness tracking, but you control which data is shared through your device settings.

Third-Party Privacy Policies

Connected services have their own privacy policies. We encourage you to review these policies to understand how your data is handled.

Your Rights and Choices

You have significant control over your personal information and how it's used. We provide tools and options to manage your privacy preferences.

Access and Correction

You can access, update, or correct your personal information through your account settings or by contacting our support team.

Data Portability

You can request a copy of your data in a portable format, allowing you to transfer your information to other services if desired.

Deletion Rights

You can request deletion of your account and associated data, subject to legal retention requirements and legitimate business needs.

Cookie and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content.

Essential Cookies

These cookies are necessary for basic platform functionality, including login sessions, security features, and core service delivery.

Analytics and Performance

We use analytics cookies to understand how users interact with our platform, helping us improve performance and user experience.

Cookie Management

You can control cookie preferences through our cookie banner and your browser settings, though some functionality may be limited.

Data Retention

We retain your information only as long as necessary to provide services, comply with legal obligations, and protect our legitimate interests.

Active Account Data

While your account is active, we retain your information to provide continuous service and track your fitness journey over time.

Inactive Account Handling

After extended periods of inactivity, we may archive or delete certain data while preserving essential information for legal compliance.

Legal Retention Requirements

Some information may be retained longer to comply with Japanese data protection laws and other legal obligations.

International Data Transfers

As a global platform, we may transfer your data internationally while ensuring appropriate protection measures are in place.

Transfer Safeguards

All international transfers are protected by appropriate safeguards, including standard contractual clauses and adequacy decisions.

Data Processing Locations

Your data may be processed in Japan, the United States, and other countries where our service providers operate.

Children's Privacy

Our services are designed for adults and we do not knowingly collect personal information from children under 16 years of age.

Age Verification

We require users to confirm they are at least 16 years old during account registration and may verify age when necessary.

Parental Rights

If we become aware that we have collected information from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements.

Notification of Changes

We will notify you of significant changes through email, platform notifications, or prominent notices on our website.

Continued Use

Your continued use of our services after policy changes indicates your acceptance of the updated terms.

Contact Information

If you have questions about this privacy policy or our data practices, please contact us using the information below.