Terms of Service

Acceptance of Terms

By accessing and using Kizuna Coach services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

Legal Agreement

These terms constitute a legally binding agreement between you and Kizuna Coach, governing your use of our fitness platform and related services.

Updates to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting, and continued use indicates acceptance of modified terms.

Service Description and Availability

Kizuna Coach provides online fitness coaching, personalized workout plans, progress tracking, and wellness support through our digital platform.

Core Services

Our services include personalized fitness programs, live coaching sessions, video form analysis, wearable device integration, and comprehensive progress tracking.

Service Availability

While we strive for continuous availability, services may be temporarily unavailable due to maintenance, updates, or technical issues beyond our control.

Geographic Limitations

Our services are primarily designed for users in Japan and may not be available or suitable for users in all geographic locations.

User Account and Registration

To access our services, you must create an account and provide accurate, complete information. You are responsible for maintaining account security.

Account Requirements

Users must be at least 16 years old and provide valid contact information, health details, and fitness goals during registration.

Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

Account Accuracy

You must keep your account information current and accurate, particularly health and fitness data that affects your personalized programs.

User Responsibilities and Conduct

Users must follow our community guidelines and use our services responsibly, respecting other users and our coaching staff.

Appropriate Use

You agree to use our services only for their intended purpose of fitness coaching and wellness support, following all provided guidelines and instructions.

Prohibited Activities

Users may not share accounts, provide false information, harass other users or coaches, or attempt to circumvent security measures.

Content Standards

Any content you share, including videos and messages, must be appropriate, respectful, and relevant to fitness and wellness activities.

Health and Safety Disclaimers

While our coaches are certified professionals, our services are not a substitute for medical advice. Users participate in fitness activities at their own risk.

Medical Consultation

You should consult with healthcare providers before beginning any fitness program, especially if you have pre-existing health conditions.

Risk Acknowledgment

You acknowledge that physical exercise involves inherent risks and agree to participate in recommended activities at your own risk.

Emergency Situations

Our services are not designed for emergency situations. In case of medical emergencies, contact local emergency services immediately.

Subscription Plans and Billing

Our services are offered through various subscription tiers with different features and pricing. All charges are clearly disclosed before purchase.

Subscription Types

We offer self-guided, coach-supported, and team subscription plans, each with specific features and pricing structures.

Billing Cycles

Subscriptions are billed monthly or annually as selected during signup. Charges are processed automatically on your billing date.

Price Changes

We may adjust subscription prices with 30 days advance notice. Existing subscribers will be notified before any price changes take effect.

Payment Terms and Processing

All payments are processed securely through our payment partners. You are responsible for providing valid payment information and maintaining current billing details.

Payment Methods

We accept major credit cards, debit cards, and other payment methods as displayed during checkout.

Failed Payments

If payment fails, we will attempt to process payment again. Continued payment failures may result in service suspension.

Currency and Taxes

All prices are displayed in Japanese Yen and include applicable taxes unless otherwise specified.

Cancellation and Refund Policy

You may cancel your subscription at any time. Refunds are provided according to our refund policy and applicable consumer protection laws.

Cancellation Process

Subscriptions can be cancelled through your account settings or by contacting customer support. Cancellation takes effect at the end of the current billing period.

Refund Eligibility

Refunds may be provided for unused portions of subscriptions in cases of service issues, billing errors, or within cooling-off periods as required by law.

Processing Time

Approved refunds are processed within 5-10 business days and will appear on your original payment method.

Intellectual Property Rights

All content, software, and materials provided through our platform are protected by intellectual property laws and remain our property or that of our licensors.

Platform Content

Workout videos, training programs, coaching materials, and platform software are proprietary and may not be copied, distributed, or used outside our platform.

User Content

You retain ownership of content you create, but grant us license to use it for service delivery, coaching feedback, and platform improvement.

Trademark Protection

Kizuna Coach trademarks, logos, and brand elements are protected and may not be used without explicit written permission.

Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms.

Data Collection

We collect personal and fitness data as described in our Privacy Policy to provide personalized coaching and track your progress.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access or disclosure.

Service Modifications and Discontinuation

We reserve the right to modify, suspend, or discontinue any aspect of our services with appropriate notice to users.

Feature Updates

We regularly update our platform with new features and improvements. Some changes may affect how you use our services.

Service Discontinuation

If we discontinue services, we will provide reasonable advance notice and assistance with data export where possible.

Limitation of Liability

Our liability is limited to the maximum extent permitted by law. We are not liable for indirect, incidental, or consequential damages.

Service Limitations

We provide services "as is" and cannot guarantee specific fitness results or outcomes from using our platform.

Maximum Liability

Our total liability to you for any claims related to our services is limited to the amount you paid for services in the 12 months preceding the claim.

Indemnification

You agree to indemnify and hold us harmless from claims arising from your use of our services, violation of these terms, or infringement of third-party rights.

Dispute Resolution and Governing Law

These terms are governed by Japanese law. Disputes will be resolved through binding arbitration or in Japanese courts as applicable.

Governing Jurisdiction

These terms are governed by the laws of Japan, and any disputes will be subject to the jurisdiction of Japanese courts.

Alternative Dispute Resolution

We encourage resolution of disputes through direct communication and may offer mediation services for certain types of conflicts.

Termination of Services

Either party may terminate the service relationship. We may suspend or terminate accounts for violations of these terms or other legitimate reasons.

User Termination

You may terminate your account at any time through your account settings or by contacting customer support.

Company Termination

We may terminate accounts for terms violations, non-payment, or other reasons with appropriate notice where required by law.

Contact Information

For questions about these terms or our services, please contact us using the information below.